Terms and Conditions
These Terms and Conditions govern your use of the BioGlow Care website and your purchase of products from BioGlow Care. By using the website or placing an order, you agree to these Terms and Conditions.
Website use
You agree to use the website lawfully and not to interfere with its security, operation, content, or availability. You may not use the website to commit fraud, submit false information, abuse promotions, or infringe the rights of BioGlow Care or another person.
Product information
We make reasonable efforts to display products, descriptions, images, prices, and availability accurately. Colors may appear different depending on your device. Product information may change without notice.
BioGlow Care hair-care products are cosmetic products intended for personal hair-care and styling use. Product descriptions are not medical advice and are not intended to diagnose, treat, cure, or prevent a disease or medical condition. Results vary by individual. Follow product instructions and stop use if irritation occurs. If you experience sudden, severe, or unexplained hair loss or scalp symptoms, consult a qualified healthcare professional.
Orders and acceptance
Submitting an order is an offer to purchase. We may accept, decline, cancel, or limit an order for reasons including product availability, pricing errors, suspected fraud, payment issues, shipping limitations, or other legitimate business reasons. If we cancel an order after payment, we will coordinate with the payment provider regarding the applicable payment reversal or refund process, subject to the payment provider’s procedures and applicable law.
Prices and payments
Prices are displayed on the website and may change. Taxes, shipping charges, and other applicable costs will be shown during checkout when available. Payments may be processed by third-party providers such as Stripe or PayPal.
Shipping
BioGlow Care ships to locations within the United States where delivery is available. Shipping details, available methods, charges, and estimated delivery information are presented during checkout or in the Shipping Policy.
Returns and replacements
BioGlow Care does not provide cash refunds for ordinary returns. Eligible customers may request a return and replacement within 14 days after delivery for a valid, documented issue, subject to the Return and Replacement Policy. If the error was caused by BioGlow Care, we will send a replacement product according to that policy.
Intellectual property
Website text, product descriptions, logos, images, graphics, designs, and other content are owned by or licensed to BioGlow Care unless stated otherwise. You may not copy, reproduce, modify, sell, distribute, or commercially exploit website content without written permission.
Reviews and customer content
If you submit a review, photo, testimonial, or other content, you confirm that you have the right to submit it and that it does not violate another person’s rights. You grant BioGlow Care permission to use, reproduce, display, and publish the content for business and marketing purposes, subject to applicable law and any separate consent terms we provide.
Do not submit medical claims, guaranteed-result claims, private information about another person, or content that is unlawful, abusive, misleading, or unrelated to the product.
Third-party services and links
The website may use or link to third-party services, including payment processors, analytics providers, email tools, social media services, and shipping providers. BioGlow Care is not responsible for the independent policies, content, security, or availability of third-party services.
Disclaimer and limitation of liability
To the extent permitted by law, the website and its content are provided on an as-available basis. BioGlow Care does not guarantee that the website will always be uninterrupted, error-free, or free from harmful components.
To the extent permitted by law, BioGlow Care will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products. Nothing in these Terms limits rights or remedies that cannot legally be limited.
Indemnification
To the extent permitted by law, you agree to defend and hold BioGlow Care harmless from claims, losses, liabilities, damages, and expenses arising from your misuse of the website, violation of these Terms, or violation of another person’s rights.
Governing law
These Terms are intended to be governed by the laws applicable in the Commonwealth of Massachusetts, without regard to conflict-of-law rules, except where applicable law requires otherwise. Any mandatory consumer rights in the customer’s location remain unaffected.
Changes
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date as required by applicable law.
Contact
Questions about these Terms can be sent to bioglowcare@gmail.com .