Shipping Policy

Shipping Policy

Shipping locations

BioGlow Care ships orders within the United States, including all U.S. states where the selected shipping service is available. Shipping availability may depend on the product, destination, carrier restrictions, weather, or other delivery conditions.

Processing time

Orders are prepared for shipment after payment is successfully confirmed. The order-processing time and estimated delivery range shown during checkout are the best available estimates at the time of purchase. Processing may take longer during holidays, promotions, product launches, severe weather, or periods of unusually high order volume.

Shipping charges

Shipping charges are calculated and displayed during checkout based on the destination, order size, shipping method, and available carrier service. Any applicable taxes or other checkout charges will be shown when available.

Delivery estimates

Delivery dates are estimates, not guarantees. Carrier delays, weather, incorrect address information, customs or routing issues, and other events outside our reasonable control may affect delivery.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible at bioglowcare@gmail.com if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Missing, damaged, or incorrect orders

Contact us at bioglowcare@gmail.com within 14 days after delivery if your order arrives damaged, contains the wrong product, or has another valid order-related issue. Include your order number and clear photos of the package and products when relevant. We will review the issue and, if eligible, arrange a replacement according to our Return and Replacement Policy.

If tracking shows delivery but you cannot locate the package, check with household members, building management, neighbors, and the carrier first. Then contact us so we can review the available order and tracking information.

Return and Replacement Policy

BioGlow Care does not provide cash refunds for ordinary returns. We may accept an eligible return and send a replacement product when there is a valid, documented reason.

Eligibility period

A return or replacement request must be submitted within 14 days after delivery. Requests submitted after this period may not be eligible.

Eligible reasons

Eligible reasons may include:

  • BioGlow Care sent the wrong product
  • The product arrived damaged or defective
  • The order arrived with a missing product
  • The product does not match the confirmed order
  • Another reasonable order-related issue approved by BioGlow Care

If the issue was caused by BioGlow Care, we will send an appropriate replacement product after reviewing the request.

Non-eligible situations

A replacement may not be available for:

  • Change of mind
  • Product preference after use
  • Failure to follow product instructions
  • Damage caused after delivery by misuse, improper storage, or mishandling
  • Requests submitted after the 14-day eligibility period
  • Products that have been used or opened, unless the issue involves damage, defect, contamination, or an incorrect shipment

This list does not limit any rights that cannot legally be excluded.

How to request a replacement

Email bioglowcare@gmail.com within 14 days after delivery and include:

  • Your name
  • Order number
  • Description of the issue
  • Photos of the product, packaging, shipping label, or damage when relevant
  • The replacement product or correction you are requesting

Do not mail products back before receiving instructions from BioGlow Care. We may request the product to be returned, discarded, or documented before sending a replacement.

Replacement products

Replacement availability depends on inventory. If the identical product is unavailable, BioGlow Care may offer a comparable replacement or another resolution permitted by applicable law.

No cash refunds

Except where required by applicable law or expressly agreed in writing, approved returns are resolved through a replacement product rather than a cash refund. Original shipping charges are not refundable unless required by applicable law or the issue was caused by BioGlow Care and another resolution is agreed.

Contact

Return and replacement requests must be sent to bioglowcare@gmail.com .